Skip to Content

Privacy Policy

The protection of your privacy and the confidentiality of your data is paramount for e3k Solutions Inc. (hereinafter "e3k," "we," "our"). For this reason, we have implemented protective measures and sound management practices for your personal information in accordance with applicable laws.

The present privacy policy (the "Policy"), which should be read in conjunction with the terms of use of our website and the professional service agreements entered into with e3k, outlines our practices regarding the protection of personal information that we collect through technological means in the course of our activities, for example, via email or online through our website. www.e3k.co.

This Policy does not apply to the personal information of employees, representatives, and consultants of e3k, as well as to any information that does not constitute personal information as defined by applicable law.

This Policy does not extend to third-party websites that you may access from links or references that may be found on our website. Such sites, which are neither operated nor controlled by e3k, are governed by entirely separate and independent privacy policies from ours. Therefore, we assume no responsibility for the content and activities of these sites.

What is the purpose of this Policy?

This Policy informs you about the personal information we collect, how we process it, and when we need to share it with subcontractors or third parties.

The term "personal information" refers to any information that relates to an individual and reveals something, either directly or indirectly, about that person's identity, characteristics, or activities. For example, it may include your name, date of birth, personal email address, financial information, or personal identification numbers.

What your consent implies 

By your consent, you authorize us to collect and process your personal information that is necessary to provide you with our services.

As far as possible, e3k obtains the consent of the individual concerned directly for the collection, use, and disclosure of their personal information.

However, if you provide us with personal information about other people, you must ensure that you have duly informed them that you are providing us with their information in addition to obtaining their consent for such communication.

By browsing our website or using our professional services and, where applicable, associated media, printed documents, and "online" documentation (news, information about our products, etc.) or electronic, you agree that we may collect, use, process, disclose, and retain your personal information in accordance with the terms described in this Policy.

If you do not agree to comply with and be bound by this Policy, you are not authorized to visit, access, or use our website or services, nor to share your personal information with us.

Know that you remain in control of your personal information at all times and that the consent you give us can be withdrawn at any time by contacting us as indicated in the section "How to contact us?". We will ensure that we respect your choice in accordance with our legal obligations.

What personal information do we collect?

As part of our activities, we may collect, process, and use different types of personal information. We strive to limit the collection of personal information to what is necessary to provide you with our services or what is permitted by law.

The personal information we collect includes:

Through our website:

  • contact information, such as your first and last name, your email address, your phone number, and/or the name of your company when you wish to contact us regarding our services, submit a support request to our customer service, or register for one of our public training sessions;
  • your name, your email address, your phone number, your LinkedIn profile, and your resume when you complete the online recruitment form and submit your application through our website;
  • information collected automatically when using the website and our services, including:
    • connection information and other details about your activities on the website, such as your IP address, the pages you have viewed, the time and date of your visits, the type of browser you are using, the operating system of your device, and other hardware and software information; and
    • geolocation data, such as your IP address, a precise or approximate location determined from your IP address or the GPS of your mobile device (depending on your device settings).

By compromising with us:

  • professional or employment-related information, such as your resume, your place of employment, titles or government positions, employers, owned businesses, and other information you provide to us when you apply for a job at e3k;
  • contact information, such as your first and last name, your email address, your phone number, your address, and your business number for creating a customer account;
  • information related to transactions and payment, such as the payment method used, the date and time, the payment amount, the billing zip code, your address, and other related information;
  • information that you choose to provide or transmit to us, for example, when you fill out a form, respond to surveys, or communicate with one of our employees or representatives.

How do we use your personal information?

In general, e3k uses your personal information only for purposes permitted or required by law or for the following purposes:

  • offer or improve our professional services or develop new services;
  • allow you to apply for a job with e3k, answer your questions, gather feedback and comments regarding our services, or provide you with assistance as needed;
  • operate, maintain, oversee, develop, improve, and provide all the features of our website;
  • send messages, updates, security alerts, or transmit communications in accordance with the law;
  • administer a contest, a promotion, a survey, or another feature of the website or our services;
  • conduct research and analysis related to our company and our services;
  • detect and prevent fraud, errors, spam, abuse, security incidents, and other harmful activities;
  • to establish, exercise, or defend a right or a legal procedure.

e3k may use your personal information for other purposes only if you have given your prior consent. In such cases, we will then seek your explicit consent, except for cases of exceptions provided by law.

Who do we share your personal information with?

As part of our activities, we make your personal information accessible to our employees, consultants, or agents whose functions require it.

Although we try to avoid sharing your personal information with third parties, we may engage service providers to perform various services on our behalf, such as IT management and security, marketing, as well as data analysis, hosting, and storage.

In these circumstances, we only provide the personal information necessary for the execution of their mandate, and we are committed to ensuring that the principles outlined in this Policy are respected by specifying in writing the measures that the third party must take to protect the confidentiality of the personal information shared. We also specify that this personal information may only be used for the execution of the mandate and that it must not be retained after the purposes for which it was transmitted have been fulfilled, unless required by law.

Furthermore, these service providers offer us sufficient guarantees regarding the implementation of adequate protection measures for your personal information processed or communicated before your personal information is shared with them. When our service providers no longer need your personal information, we require them to destroy it appropriately.

We may also share, transfer, or disclose, in strict accordance with this Policy, your personal information with third parties when required by law or in connection with a business transaction involving the sale, transfer, or assignment, in whole or in part, of e3k or our assets. In this case, should the business transaction be realized, e3k will inform you before your personal information is governed by another privacy policy.

The personal information that we collect and store remains protected and is securely hosted on servers that may be located outside of Quebec, including in Canada, France, and the United States.

We do not sell, trade, or otherwise communicate your personal information to third parties, except as required by law.

How long do we keep your personal information?

Subject to applicable laws, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless you consent to your personal information being used or processed for another purpose. After this period, your personal information will be securely destroyed.

Pour obtenir plus d’information sur les périodes pendant lesquelles vos renseignements personnels sont conservés, veuillez nous contacter tel qu’indiqué à la section « 

What rights do you have regarding your personal information?

You have the following rights:

  • The right to be informed of the personal information we hold about you, to access it free of charge, and to request a paper copy of the documents containing your personal information, subject to exceptions and fees that may be imposed under the law;
  • The right to have the personal information we hold about you corrected, modified, and updated if it is incomplete, ambiguous, outdated, or inaccurate;
  • The right to withdraw or modify your consent for e3k to collect, use, disclose, or retain your personal information at any time, subject to applicable legal and contractual restrictions.
  • The right to request that we stop disseminating your personal information and to de-index any link associated with your name that provides access to this information if such dissemination violates the law or a court order;
  • The right to file a complaint with the Access to Information Commission, subject to the conditions set forth by the applicable law.

To exercise either of these rights, please contact us in writing as indicated in the section "How to Contact Us?".

Do we collect information through connection witnesses ("Cookies")?

To provide the best experiences and help us operate, protect, and optimize the website and the services we offer, we use cookies and other similar technologies (collectively, "Cookies").

Cookies are small pieces of text sent by our servers to your computer or device when you access our services. They are stored on your device or in your browser and then sent back to our servers so that we can provide contextual content. They help collect certain information while you browse our website, such as your session (so you don’t have to log in again) or your cart. The data collected through these Cookies is not intended to identify you.

They help ensure the website functions properly, improve users' browsing experience, and provide certain data that allows us to better understand your preferences, traffic, and interactions that occur on our website. Cookies do not cause any harm to your device and cannot be used to extract your personal information.

You can choose to have your computer alert you every time a cookie is sent, or you can choose to disable all cookies. Each browser is a little different, so check your browser's help menu to find out how to properly modify your cookies. When you first browse our website, you can consent to or select your preferences regarding the activation of cookies. By clicking "I agree" during your first visit, you consent to the storage of cookies on your device or browser. Refusing to enable certain cookies on your browser may impair your browsing experience on the website and prevent you from using some of its features.

For more information about Cookies, please refer to our Cookie Policy.

How do we protect your personal information?

e3k has implemented physical, technological, and organizational security measures aimed at adequately protecting the confidentiality and security of your personal information against loss, theft, or any unauthorized access, disclosure, reproduction, communication, use, or modification. These measures include access control to our offices and equipment, establishing a secure connection on our website between your device and our server, raising awareness among e3k employees about this Policy, obtaining their commitment to comply with it and to respect the confidentiality of your personal information, as well as adopting governance aimed at the secure retention and destruction of your personal information.

Despite the adoption of such measures, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information is no longer protected, please contact us immediately as indicated in the section "

What is our responsibility regarding your personal information? 

e3k is committed to taking all reasonable measures to ensure a level of confidentiality and security of personal information that complies with appropriate technological standards given its industry.

Despite the above, you declare that you understand and acknowledge that no computer system offers absolute security and that a degree of risk is always present when transmitting personal information over the public network known as the internet.

You agree that e3k cannot be held responsible for any breach of confidentiality, hacking, viruses, loss, theft, misuse, or alteration of Personal Information transmitted or hosted on its systems or those of a third party. You also declare that you waive any claims in this regard, except in the case of gross negligence or intentional wrongdoing by e3k. Consequently, you agree to release e3k and its officers, directors, affiliates, and business partners from any liability for any damages of any kind, whether direct or indirect, incidental, special, or consequential in connection with the use of your Personal Information.

In the event of a breach of the confidentiality or security of your Personal Information that poses a high risk to your rights and freedoms, you will be notified of this breach as soon as possible, and e3k will take the necessary measures to protect the confidentiality and security of your Personal Information.

How to communicate with us?

Any questions, comments, requests, concerns, exercise of a right, or filing of a complaint regarding this Privacy Policy should be directed to our Privacy Officer at the following contact information:

Email:[email protected]
Address: 1000 Lux Street, Office 401, Brossard (Quebec) J4Y 0E3 Canada

How do we update this Policy?

We reserve the right to modify this Policy at any time in accordance with applicable law. In the event of a modification, we will publish the revised version of the Privacy Policy, update its date of revision, and present a notice of the update on the homepage of our website. We encourage you to review this Policy each time you access our website to stay informed about the protection measures and healthy practices regarding your personal information.

If you do not agree to the new terms of the Privacy Policy, we invite you to stop using our website and services. If you choose to continue using our website or services after the new version of our Policy comes into effect, your use of our website and services will then be governed by this new version of the Policy.

This policy was last updated on February 1, 2024.