1. Engage your customers in real-time, 24/7
With Odoo's live chat, you can engage your visitors as soon as they arrive on your site. Have a question about a product? Need help finalizing an order? The tool connects your customers to a human agent or a chatbot, which responds instantly. Moreover, the chatbot allows for responses even when no employees are available, at night or in the evening. This is a plus when considering the labor shortage.
Here, you can choose to create an internal schedule for responses in the chat or train your chatbot to gather and provide the best information possible.
Result: satisfied customers and an increase in the conversion rate.
2. Create opportunities (almost) without lifting a finger
Each interaction via live chat can automatically generate a lead in your Odoo CRM. Imagine this:
- A customer is asking a question about a product.
- Your chatbot or employee replies quickly.
- In the meantime, Odoo records the conversation and creates a lead directly in the CRM module, ready for personalized follow-up.
No more need to copy and paste information or risk missing an opportunity: everything is automated!
You need to configure your system according to your needs to automate everything in your image.
3. A top-notch user experience, 24/7
The live chat chatbots from Odoo never sleep. Thanks to them, you can provide quick responses, even outside business hours. In case of a complex need, Odoo allows you to assign the request to an employee as soon as they are available. You have probably experienced this elsewhere... Well, now it could be your team providing this great service!
4. Make your teams' work easier
The seamless integration between the live chat, the CRM, and other modules like Sales or Inventory means that your teams always have the right information to act quickly. We can easily create a ticket with the command /ticket, or conversely search for an existing ticket with the command /search_ticket to better assist the user.
Typical examples :
- A customer asks about the availability of a product. Your employee can instantly check the inventory thanks to the Inventory module.
- Have a question about a past order? All information is accessible in just a few clicks.
5. Increase your sales, without extra effort
The live chat is not just about answering questions: it is a powerful tool for driving sales!
- Personalized recommendations: The chatbot can suggest products based on the customer's browsing.
- Upsell and cross-sell : During a conversation, your employees can suggest complementary products or ongoing promotions.
Your chatbot's training is the key, so better start now!
Why choose Odoo?
💡 Want to discover how Odoo's live chat can transform your online business?
Contact our team for a demonstration and discover how to automate your leads while providing impeccable customer service.
What if live chat
became your secret weapon for
spectacular online
sales? 😉
How Odoo live chat could revolutionize your online sales