Terms & Conditions
Travel
Travel time, equivalent to a ONE-WAY only, will be charged at the current rate. Round-trip mileage fees will be charged at a rate of $0.65 per km. Applicable parking and accommodation fees will be chargeable.
Phone support
The phone support is chargeable based on usage, in increments of 15 minutes, at the current rate.
Support outside of normal hours
Any consultation outside of normal weekday working hours, during the weekend, or on public holidays is billable at the current hourly rate increased by 50%.
Environment
It is your responsibility to ensure that your equipment is operational and meets the requirements set by the manufacturer unless you have otherwise authorized us.
Warranties and representation
The only warranties offered are those provided by the manufacturers. The manufacturers offer you limited liabilities regarding the use of their products. E3K Solutions Inc. offers no other warranty and will not assume any responsibility for damages, direct or indirect, arising from the use of these products. No claim against E3K Solutions Inc. shall exceed the value of the fees charged and paid under this mandate.
Confidentiality
The parties hereto agree to maintain the confidentiality of all information that may be disclosed by either party in the context of this mandate.
Non-recruitment
Unless you obtain prior written authorization from E3K Solutions Inc., you will not be able, during the entire duration of this mandate and for an additional period of one year following the end of this mandate, to recruit personnel from E3K Solutions Inc. or retain their services directly or indirectly.
Law
This document is governed by the Laws of Quebec, and any legal proceedings that may be initiated regarding this document shall necessarily be brought in the judicial district of Longueuil, which shall have sole and full jurisdiction.
Accounting data
E3K Solutions Inc. is not responsible for the validity, integrity, and accuracy of your accounting data.
Cancellation of an appointment
In the event of an appointment cancellation less than 24 hours before the scheduled date, we reserve the right to charge a penalty of $200.00.
Interest charges on unpaid invoices
Any unpaid balance within 30 days will incur interest at a cumulative rate of one percent (1%) per month, which amounts to 12.68% per year, starting from the invoice due date. In the event that we need to take measures to recover the balances owed to us, you agree to reimburse us for the costs incurred in this collection, including attorney or collection agency fees, if applicable.
Approved training organization
E3K Solutions Inc. is a training organization accredited by Emploi Québec. Our trainer number is 0059320 and our NEQ is 1175064204.